FAQs

Your agent is configured on a visual canvas: we connect your channels and knowledge base, set the model, and define how the agent responds and when it hands off to a person. Everything runs from one modern console — see the Quickstart guide in our docs for full details.

We deliver cove1 as a custom rollout: our team connects your channels and knowledge base, configures the agent on the canvas, and tailors the flows, tone, and handoff rules to fit your business. You review real conversations in the console and we adjust until it behaves like part of your team — most teams go live in days, not months.

cove1 is a customer service system first — answering, triage, and human handoff are the product, and they are what we polish. We are deliberately not a general-purpose agent platform: the same foundations let us deliver customer-facing extensions like lead qualification as part of a rollout, but every deployment starts and ends with your customer conversations.

FastGPT and Dify are toolkits for assembling LLM workflows yourself. cove1 is a complete, delivered product: a retrieval engine, an omnichannel inbox, live AI-to-human handoff, and a single console — set up and tailored for you by our team, so you ship a production support agent instead of wiring pieces together.

The support agent works across every major channel from one inbox, including your website live chat widget, email, WhatsApp, Facebook Messenger, Instagram, Telegram, and SMS. New conversations from any channel land in the same console and share the same knowledge base.

The agent handles conversations automatically and escalates to a human whenever it hits low confidence, a sensitive topic, or an explicit customer request. Handoff is smooth: your team picks up the same thread with full context in the shared inbox, and can hand it back to the agent at any point.

cove1 works with any OpenAI-compatible model and ships with DeepSeek configured by default. You can point it at your own endpoint or provider, choose different models per agent, and keep full control over cost and quality without changing how the agent is built.

For enterprises with strict residency or compliance needs, we offer dedicated deployments — including in-region hosting — as part of a custom rollout. Tell us your constraints and we design the deployment around them; for everyone else, our managed service is the fastest way to go live.

You do. Your conversations, knowledge base, and customer data are processed only to run your agents — never sold, shared, or used to train foundation models. Nothing is sent to a third party except the model calls configured for your deployment, and for teams with residency requirements we offer dedicated in-region deployments.

cove1 is early in its rollout and we onboard every team directly. Pricing depends on the agents you need and the depth of customization rather than per-seat lock-in. Reach out at gan@jincove.com to book a demo and scope a plan for your team.