AI customer service that resolves.
cove1 is a complete AI customer service system: it answers your customers 24/7 across every channel, grounds every reply in your knowledge base, and hands off to your team the moment it matters — tailored and delivered for your business.
web chat · email · WhatsApp · SMS · social — human handoff included
The system
One system. Every customer conversation covered.
cove1 does one job well: customer service. It answers and resolves around the clock, captures the inquiries that arrive after hours, and hands off to your team with full context — delivered and tuned for your business.
Customer Support
Answer, resolve, and hand off across every channel.
After-hours lead capture
Prospect questions answered and qualified around the clock, so new business never dies in an inbox overnight.
Knowledge-grounded answers
Every reply cited from your own docs and policies — when confidence runs low, it escalates instead of guessing.
Solutions
Built deep for your industry, not broad for everyone.
Generic bots know your FAQ. cove1 is delivered vertical-first — intake, triage, and escalation tuned to how your industry actually works.
Auto-resolution
Answers grounded in your knowledge.
Every reply is retrieved from your docs and cited — no invented policies. When confidence runs low, the agent escalates instead of guessing.
Agent guidance
Design the logic, no code.
Write plain-language rules for tone, clarifying questions, and escalation — the agent applies them on top of your knowledge base, and we tune them to fit your business.
Knowledge base
Bring your own docs, links, and files.
Import text, URLs, and files, then see exactly which chunks were retrieved for each answer. Retrieval you can inspect — and trust.
One console
AI and your team, together.
A modern inbox: live conversations, assignment, notes, quick replies, and tags — with AI context and sources beside every message.
Delivery
We deliver it. You go live in days.
cove1 is not a prompt box you configure alone — our team builds, tunes, and operates your rollout.
Connect
We connect your channels and load your documents, policies, and FAQs into your knowledge base.
Tailor
We tune intake, triage rules, escalation scripts, and tone against your real conversations until it behaves like part of your team.
Run
You go live in days — and we keep adjusting as your business changes, with your team in the console the whole time.
Proof
The channels we answer on — not a client list.
We do one thing and do it well: customer service. cove1 answers, resolves, and hands off like part of your team — tailored to your business, delivered by ours.