Refund & Cancellation Policy

This policy explains how subscriptions, cancellations, and refunds work for the paid cove1 Service provided by Jincove LLC ("we", "us"). It forms part of our Terms of Service.

1. Subscriptions

Paid plans are subscriptions billed in advance on a recurring basis (for example, monthly or annually) and renew automatically until cancelled. Prices and billing periods are shown at the time of purchase.

2. How to cancel

You may cancel at any time from your account billing settings or by emailing gan@jincove.com. Cancellation stops future renewals; it takes effect at the end of your current billing period. You keep access until the end of the period you have already paid for.

3. Refunds

• 14-day money-back on first purchase. If you are not satisfied, you may request a full refund of your first subscription payment within 14 days of that payment by contacting us.
• After the 14-day window, subscription fees are generally non-refundable, and we do not provide prorated refunds for the unused portion of a billing period, except where required by law or at our reasonable discretion.
• Taxes already remitted may be non-refundable to the extent we cannot recover them.
• Free-tier usage carries no fees and no refunds.

4. Failed payments

If a payment fails, we may retry the charge and may suspend or downgrade the Service until payment succeeds. Overdue amounts remain payable.

5. Chargebacks

If you believe you were charged in error, please contact us first — we will work to resolve it quickly. Initiating a chargeback without contacting us may result in suspension while the dispute is reviewed.

6. Statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under applicable consumer-protection law (for example, statutory withdrawal rights for consumers in the EU/UK). Where such rights apply, they prevail over this policy.

7. How to request a refund

Email gan@jincove.com from the address associated with your account, with your account details and the reason for the request. Approved refunds are issued to the original payment method via our payment processor (Stripe) and may take several business days to appear.

8. Contact

Jincove LLC · 30 N Gould St, Ste N, Sheridan, WY 82801, USA · gan@jincove.com