Terms of Service

These Terms of Service ("Terms") are a binding agreement between you (and the organization you represent, "you" or "Customer") and Jincove LLC ("Jincove", "we", "us"), the operator of cove1 (the "Service"). By accessing or using the Service, creating an account, or clicking to accept, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you are authorized to bind that company.

1. The Service

cove1 is an AI customer service system for configuring and operating AI support agents — with visual conversation flows, a knowledge base, omnichannel connectors, and a human console. We may offer the Service as a hosted (cloud) product and as dedicated deployments delivered and tailored for individual enterprises. Features, availability, and limits may change over time.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly at gan@jincove.com of any unauthorized use.

3. Beta and early-access

Parts of the Service may be offered as beta, preview, or early-access. Such features are provided "as is", may be changed or discontinued, may be less reliable, and are excluded from any service commitments.

4. Customer Data and license

"Customer Data" means the content and data you or your end-users submit to or generate through the Service, including conversations, contacts, and knowledge-base materials.

• Ownership. As between the parties, you own your Customer Data.
• License to us. You grant Jincove a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and improve the Service and as instructed by you.
• Responsibility. You are responsible for your Customer Data and for having the rights and consents needed to provide it and to have it processed, including any required notices to and consents from your end-users.
• Data processing. Where we process personal data on your behalf, our Privacy Policy, Sub-processors list, and (where applicable) a Data Processing Addendum apply. A Data Processing Addendum is available on request at gan@jincove.com.

5. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy and all applicable laws. We may suspend or limit access to protect the Service, our users, or third parties.

6. Fees, subscriptions, and billing

• Plans and fees. Paid plans are billed in advance on a recurring basis (for example, monthly or annually) at the prices shown at purchase, plus applicable taxes.
• Payment processor. Payments are processed by Stripe. You authorize us and Stripe to charge your payment method for all fees due.
• Auto-renewal. Subscriptions renew automatically for successive periods until cancelled. You may cancel at any time as described in our Refund & Cancellation Policy; cancellation takes effect at the end of the current billing period.
• Taxes. Fees are exclusive of taxes; you are responsible for applicable sales, use, VAT, GST, and similar taxes, other than taxes on our net income.
• Price changes. We may change prices; changes apply to the next billing period after reasonable notice.
• Non-payment. If a charge fails or fees are overdue, we may suspend or terminate the Service.

7. Refunds

Refunds and cancellations are governed by our Refund & Cancellation Policy.

8. Third-party and model providers

The Service integrates with third-party products and AI model providers (for example, OpenAI-compatible providers such as DeepSeek, and channel or CRM integrations). Your use of those third parties is subject to their terms, and we are not responsible for third-party products.

9. Intellectual property

The Service, including its software, design, and content (excluding Customer Data and third-party or open-source components), is owned by Jincove and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Open-source components are licensed under their respective licenses. You may not copy, modify, reverse engineer, resell, or create derivative works of the Service except as permitted by law or an applicable open-source license. Feedback you provide may be used by us without restriction.

10. AI outputs

The Service uses AI to generate responses and suggestions. AI output may be inaccurate, incomplete, or unsuitable for a given use, and does not constitute professional advice. You are responsible for reviewing outputs and configuring appropriate human oversight, guardrails, and escalation. The Service is provided as a tool, and you remain responsible for your use of its outputs.

11. Confidentiality

Each party may access the other's confidential information and will use it only to perform under these Terms and protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully received from a third party.

12. Warranty disclaimer

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI outputs will be accurate.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to these Terms will not exceed the amounts you paid to us for the Service in the twelve (12) months before the event giving rise to the claim (or, for free/beta use, USD 100). These limitations do not apply to liability that cannot be limited under applicable law.

14. Indemnification

You will defend, indemnify, and hold harmless Jincove and its officers, employees, and agents from and against claims, damages, and costs (including reasonable attorneys' fees) arising from your Customer Data, your use of the Service in violation of these Terms or the Acceptable Use Policy, or your violation of law or third-party rights.

15. Term, termination, and suspension

These Terms apply while you use the Service or have an account. Either party may terminate for convenience at the end of the then-current subscription period, or immediately for material breach not cured within 30 days. We may suspend access to address a security risk, non-payment, or a violation of these Terms or the Acceptable Use Policy. On termination, your right to use the Service ends and, on request within 30 days, we will make Customer Data available for export as described in the Privacy Policy, after which it may be deleted.

16. Changes to these Terms

We may update these Terms. For material changes we will provide reasonable notice (for example, by email or in-product). Your continued use after the changes take effect constitutes acceptance.

17. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws rules. The state and federal courts located in Wyoming will have exclusive jurisdiction, and each party consents to venue there, except that either party may seek injunctive relief in any court of competent jurisdiction. If any mandatory consumer-protection law grants you rights that cannot be waived, nothing here limits those rights.

18. General

These Terms, together with the policies referenced in them, are the entire agreement between the parties regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. Notices to you may be sent to your account email; notices to us should be sent to the address below.

19. Contact

Jincove LLC · 30 N Gould St, Ste N, Sheridan, WY 82801, USA · gan@jincove.com